Returns & Replacements

We offer a 7-day return policy for manufacturing defects and a hassle-free replacement process to ensure you enjoy the best possible audio experience. Please ensure the product is returned in its original packaging with all included accessories and documentation.

Return Process

• 1.
  Initiate Request

  Visit our Returns Center and enter your order ID and email address to start the process.

• 2.
  Quality Inspection

  Once your request is approved, our technicians will guide you through a remote troubleshooting session or arrange a pickup.

• 3.
  Product Pickup

  Pack the headphones securely and our courier partner will collect the package from your doorstep within 24-48 hours.

• 4.
  Resolution

  After passing our warehouse inspection, we will issue a brand-new replacement unit or a full refund to your original payment method.